Roles and Responsibility

- Develop and implement comprehensive training programs to improve voice quality and communication skills.
- Conduct one-on-one coaching sessions with employees to identify areas of improvement and provide personalized feedback.
- Collaborate with other teams to ensure consistent application of training principles across the organization.
- Monitor progress, track results, and adjust coaching strategies as needed.
- Stay updated on industry trends and best practices in voice coaching and training.

Job Requirements

- Proven experience in voice coaching or a related field, preferably in a BPO or call center setting.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently and as part of a team.
- Solid analytical and organizational skills, with attention to detail.
- Familiarity with adult learning principles and instructional design methodologies.
- Proficiency in using technology for training and coaching purposes.

📌 Voice Coach (Malad)
🏢 TP
📍 Malad