Roles and Responsibility

- Develop and implement effective training programs to enhance employee skills and knowledge.
- Conduct regular training sessions to ensure employees stay updated on new processes and procedures.
- Collaborate with subject matter experts to create engaging and interactive training materials.
- Evaluate training effectiveness and provide feedback for improvement.
- Maintain accurate records of training activities and participant progress.
- Stay current with industry trends and best practices in training and development.

Job Requirements

- Proven experience as a Process Trainer or similar role in the BPO/Call Centre industry.
- Solid understanding of adult learning principles and instructional design methodologies.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment and adapt to changing priorities.
- Proficiency in creating engaging and interactive training content using various tools and technologies.
- Experience with training management systems and performance metrics.

📌 Process Trainer (Malad)
🏢 TP
📍 Malad