Roles and Responsibility

- Develop and implement comprehensive quality control processes to ensure high standards of service delivery.
- Lead and manage a team of quality professionals to achieve business objectives.
- Conduct regular audits and assessments to identify areas for improvement and implement corrective actions.
- Collaborate with cross-functional teams to resolve customer complaints and enhance overall customer satisfaction.
- Analyze data and metrics to measure performance and identify trends for improvement.
- Implement continuous improvement initiatives to drive process excellence.

Job Requirements

- Proven experience in quality management, preferably in a BPO/Call Centre workplace.
- Strong knowledge of quality control processes and procedures.
- Excellent leadership and communication skills.
- Ability to analyze data and metrics to inform decision-making.
- Strong problem-solving and conflict resolution skills.
- Experience with quality management tools and software is an asset.

📌 Quality Manager (Malad)
🏢 TP
📍 Malad