Roles and Responsibility

- Lead and manage a team of quality professionals to ensure high-quality service delivery.
- Develop and implement quality control processes and procedures to meet business objectives.
- Conduct regular audits and reviews to identify areas for improvement and provide coaching and training to team members.
- Collaborate with other departments to resolve customer complaints and issues.
- Analyze data and metrics to identify trends and opportunities for quality improvement.
- Implement corrective actions to address quality concerns and improve overall performance.

Job Requirements

- Proven experience in quality assurance and leadership, preferably in a BPO/Call Centre environment.
- Solid knowledge of quality control processes and procedures.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong analytical and decision-making skills with attention to detail.
- Experience with quality management tools and software is an asset.

📌 Quality Team Leader (Mumbai)
🏢 TP
📍 Mumbai