Roles and Responsibility

- Manage and lead a team of operations professionals to achieve business objectives.
- Develop and implement process improvements to increase efficiency and productivity.
- Collaborate with cross-functional teams to drive business growth and expansion.
- Analyze operational data to identify trends and areas for improvement.
- Provide coaching and training to team members to enhance their skills and performance.
- Ensure compliance with company policies and procedures.

Job Requirements

- Proven experience as a Team Leader or similar role in the BPO/Call Centre industry.
- Robust leadership and management skills, with the ability to motivate and inspire teams.
- Excellent communication and interpersonal skills, enabling effective collaboration with stakeholders at all levels.
- Ability to analyze complex data and make informed decisions to drive business outcomes.
- Strong problem-solving and critical thinking skills, with the ability to adapt to changing circumstances.
- Experience with process improvement initiatives and the ability to drive change and innovation.

📌 Team Leader - Operations (Malad)
🏢 TP
📍 Malad