Roles and Responsibility

- Manage and supervise a team of customer service representatives to achieve high levels of customer satisfaction.
- Develop and implement effective training programs to enhance team performance and productivity.
- Monitor and analyze customer feedback to identify areas for improvement.
- Collaborate with other departments to resolve customer complaints and issues.
- Coach and mentor team members to improve their communication and problem-solving skills.
- Ensure compliance with company policies and procedures.

Job Requirements

- Proven experience as a Team Leader in a BPO/Call Centre environment.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Solid analytical and decision-making skills.
- Experience with customer service software and systems.
- Ability to motivate and inspire team members to achieve their goals.

📌 Team Leader (Gurugram)
🏢 TP
📍 Gurugram