Roles and Responsibility

- Develop and implement comprehensive quality control processes to ensure high standards of service delivery.
- Conduct regular audits and assessments to identify areas for improvement and provide recommendations for enhancement.
- Collaborate with cross-functional teams to resolve quality-related issues and improve overall performance.
- Analyze data and trends to identify opportunities for process improvements and optimize quality metrics.
- Provide training and coaching to team members on quality procedures and best practices.
- Ensure compliance with industry regulations and company policies related to quality management.

Job Requirements

- Proven experience in a quality assurance role, preferably in a BPO or call center environment.
- Robust understanding of quality principles, methodologies, and tools.
- Excellent analytical, problem-solving, and communication skills.
- Ability to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.
- Experience with quality management software and systems is an asset.
- Strong attention to detail and ability to maintain accurate records of quality metrics.

📌 Quality Specialist (Bengaluru)
🏢 TP
📍 Bengaluru