We are seeking a highly skilled Subject Matter Expert (SME) with deep technical expertise in end-user hardware and global asset management practices. This role requires hands-on experience with managing enterprise-level hardware environments and be a technical authority for end-user hardware, including laptops and desktops.

Responsibilities

- Deep technical knowledge of PC and desktop hardware, current protocols, operating systems, and industry standards.
- Provide advanced troubleshooting and root cause analysis for hardware across diverse.
- Supporting global team with a specific focus on international locations (outside North America).
- Supporting the selection of global hardware catalogs.
- Maintaining the health and accuracy of our Hardware Asset Management Inventory.
- Supporting the testing and implementation of recent hardware models.
- Participating in projects around the identification and automation of key operational activities with a focus on reducing friction in IT Processes and improving client satisfaction.
- Working with internal customers to determine and validate hardware specifications.
- Participating in the design, implementation,



and support of a varied portfolio of global Hardware solutions that meet business requirements and are aligned to security and operational standards.
- Consulting with clients on emerging technology and/or existing solutions.
- Developing and maintaining vendor relationships with top technical experts.
- Maintaining and broadening skills/expertise in different technology areas, staying in touch with changing technologies.

Qualifications
- Bachelor's degree or higher (completed and verified prior to start) from an accredited institution OR High School diploma/GED or higher AND
- 8 years of IT experience
- 5 years supporting

Additional qualifications that could help you succeed even further in this role include:

- Oversee global hardware lifecycle management, including procurement, provisioning, imaging, deployment, and retirement.
- Hands-on experience with Hardware Asset Management tools (preferably ServiceNow HAM Pro).
- Scrum Master Certification

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📌 Senior End User Hardware Subject Matter Expert (SME) (Bengaluru)
🏢 Solventum
📍 Bengaluru