Job Description

Responsibilities: Customs & Documentation Specialist

Process Associate / Senior Process Associate Bangalore

Main Job Purpose

The Customs & Documentation Specialist is responsible for the end-to-end preparation of customs declarations and export/shipment documentation, ensuring smooth, compliant, and audit-proof movement of goods. The role combines customs declaration management (UK & DE export declarations, transit documents, supplementary declarations) with shipping documentation responsibilities (collection, sharing, and storage of export documents), acting as the single point of contact for customs- and documentation-related issues across factories, logistics, planning, procurement, dispatch, and sourcing teams.

Key Responsibilities

Customs Declarations

- Prepare and file UK & DE export declarations.
- Prepare and file transit documents for UK exports.
- Prepare and file Supplementary Declarations for UK imports.
- Monitor shipment progress and resolve any customs documentation issues that arise.
- Control proofs of exit and liaise directly with Customs Authorities.
- Manage and control customs declarations from a legal and compliance perspective (audit-proof).
- Act as first point of contact (FPOC) for any customs-related issues for factories, logistics, planning, procurement, and customs teams.
- Perform data quality checks on all submitted declarations.

Shipping & Export Documentation

- Collect and prepare all shipping documentation for the movement of products from Supply Units to destination markets.
- Share digital and paper documents with clients in a timely manner.




- Ensure documents are ready and accurate ahead of shipment deadlines.
- Ensure secure storage of documentation and its availability for audits.
- Ensure correct priority is given to transport based on customer service needs.
- Carry out ad-hoc activities related to customs and documentation processes.
- Work in close cooperation with the Dispatch team, Sourcing Units, Ultra Logistics team, and Customs.

Shift & Coverage (entry-level roles)

- 24/7 shift working pattern.
- Stand-by duty during post-working hours (nights and weekends), as required by role level.

Minimum Qualifications

- Experience in customs, foreign trade, logistics, finance, planning, or procurement.
- Robust Excel skills.
- Basic to working knowledge of customs processes.
- Good communication in English both oral and written; able to communicate effectively with all levels of management and peers.
- Organizational awareness and good skills in planning own workload.
- University degree (minimum Bachelor).
- For senior / bilingual roles: an additional European language (e.g., German) at a professional working level.

Preferred Qualifications / Skills

- Knowledge of SAP & SAP GTS an advantage.
- Self-motivated and independent personality with strong problem-solving skills.
- Good understanding of supply chain and supply planning business drivers.
- Well-developed interpersonal and communication skills.
- Ability to work under time pressure and quickly set priorities.
- Another European language is an asset.
- Experience in supply planning or logistics is an asset.
- Advanced MS Excel.
- For Team Leader track: minimum 2 years' experience in team management.

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