Roles and Responsibility

- Lead and manage a team of operations professionals to achieve business objectives.
- Develop and implement process improvements to increase efficiency and productivity.
- Collaborate with cross-functional teams to drive business growth and expansion.
- Analyze operational data to identify areas for improvement and optimize processes.
- Coach and mentor team members to enhance their skills and performance.
- Ensure compliance with company policies and procedures.

Job Requirements

- Proven experience in a leadership role, preferably in the BPO/Call Centre industry.
- Strong understanding of operational processes and procedures.
- Excellent communication and interpersonal skills.
- Ability to analyze data and make informed decisions.
- Strong problem-solving and analytical skills.
- Experience in managing and inspiring a team to achieve business goals.

📌 Team Leader - Operations (Kolkata)
🏢 TP
📍 Kolkata