Roles and Responsibility

- Develop and implement effective quality control processes to ensure consistency and accuracy in customer interactions.
- Conduct regular audits to identify areas for improvement and provide feedback to team members.
- Collaborate with the training team to design and deliver high-quality training programs.
- Analyze data and metrics to measure performance and identify trends.
- Develop and maintain quality metrics reports to track progress and performance.
- Ensure compliance with industry standards and regulatory requirements.

Job Requirements

- Proven experience in a quality coordination or similar role within a BPO/Call Centre workplace.
- Solid understanding of quality principles and methodologies.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment and prioritize tasks.
- Strong analytical and problem-solving skills.
- Experience with quality management software and tools.

📌 Quality Coordinator (Gurugram)
🏢 TP
📍 Gurugram