Roles and Responsibility

- Develop and implement comprehensive training programs to enhance employee performance and productivity.
- Conduct training sessions, workshops, and seminars to address specific training needs.
- Evaluate the effectiveness of training programs and recommend improvements.
- Collaborate with department heads to identify training requirements and develop targeted solutions.
- Manage and maintain accurate records of training activities and participant feedback.
- Stay current with industry trends and best practices in training and development.

Job Requirements

- Proven experience in training and development, preferably in the BPO/Call Centre industry.
- Robust knowledge of adult learning principles and instructional design methodologies.
- Excellent communication, presentation, and interpersonal skills.
- Ability to analyze training needs and develop effective solutions.
- Experience with training software and technologies is an asset.
- Strong organizational and time management skills, with attention to detail and accuracy.

📌 Assistant Manager - Training (Mumbai)
🏢 TP
📍 Mumbai