- Develop and implement operational strategies to achieve business objectives.
- Manage and supervise a team of professionals to ensure high-quality service delivery.
- Analyze operational data to identify areas for improvement and optimize processes.
- Collaborate with cross-functional teams to align with organizational goals.
- Ensure compliance with industry standards and regulatory requirements.
- Foster a culture of continuous learning and development within the team.
Job Requirements
- Proven experience in operations management or a related field.
- Strong leadership and team management skills.
- Excellent communication and problem-solving abilities.
- Ability to work in a quick-paced environment and adapt to changing priorities.
- Knowledge of BPO/Call Centre operations and industry trends.
- Experience with process improvement initiatives and cost control measures.