- Develop and implement comprehensive training programs for employees.
- Conduct regular training sessions to enhance employee skills and knowledge.
- Create engaging and interactive training materials and content.
- Evaluate training effectiveness and provide feedback.
- Collaborate with subject matter experts to design and deliver training programs.
- Maintain accurate records of training activities and participant progress.
Job Requirements
- Proven experience as a Process Trainer or similar role in the BPO/Call Centre industry.
- Robust understanding of adult learning principles and instructional design methodologies.
- Excellent communication, presentation, and interpersonal skills.
- Ability to work effectively in a fast-paced environment and prioritize tasks.
- Strong analytical and problem-solving skills with attention to detail.
- Experience with training software and technologies is an asset.
📌 Process Trainer (Malad)
🏢 TP
📍 Malad
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