Roles and Responsibility

- Develop and implement comprehensive quality control processes to ensure high standards of service delivery.
- Lead and manage a team of quality professionals to achieve operational excellence.
- Conduct regular audits and assessments to identify areas for improvement and implement corrective actions.
- Collaborate with cross-functional teams to align quality objectives with business goals.
- Analyze data and metrics to measure performance and identify trends for improvement.
- Implement continuous improvement initiatives to enhance overall quality.

Job Requirements

- Proven experience in quality management, preferably in a BPO/Call Centre environment.
- Robust knowledge of quality control processes and procedures.
- Excellent leadership and communication skills.
- Ability to analyze data and make informed decisions.
- Strong problem-solving and conflict resolution skills.
- Experience with quality management tools and software.

📌 Quality Manager (Gurugram)
🏢 TP
📍 Gurugram