Roles and Responsibility

- Handle customer inquiries and resolve issues professionally.
- Provide exceptional customer service through various channels.
- Collaborate with internal teams to enhance customer satisfaction.
- Develop and maintain thorough knowledge of products and services.
- Identify and escalate complex issues to senior management when necessary.
- Maintain accurate records of customer interactions and transactions.

Job Requirements

- Excellent communication and interpersonal skills are essential.
- Ability to work in a quick-paced environment and handle multiple tasks simultaneously.
- Strong problem-solving and analytical skills are required.
- Proficiency in using computer systems and software applications is necessary.
- Ability to adapt to changing situations and priorities.
- Strong attention to detail and organizational skills are vital.
- A graduate degree or equivalent qualification is preferred.

📌 Customer Service Representative (Thane)
🏢 TP
📍 Thane