Roles and Responsibility

- Develop and implement comprehensive quality control processes to ensure high standards of service delivery.
- Lead and manage a team of quality professionals to achieve business objectives.
- Conduct regular audits and assessments to identify areas for improvement and implement corrective actions.
- Collaborate with cross-functional teams to resolve customer complaints and enhance overall customer satisfaction.
- Analyze data and metrics to measure performance and identify trends for improvement.
- Develop and maintain quality policies and procedures to ensure compliance with industry standards.

Job Requirements

- Proven experience in quality management, preferably in a BPO/Call Centre environment.
- Strong knowledge of quality control processes and tools.
- Excellent leadership and communication skills.
- Ability to analyze data and make informed decisions.
- Solid problem-solving and conflict resolution skills.
- Experience with quality management software and systems.

📌 Quality Manager (Kolkata)
🏢 TP
📍 Kolkata