Roles and Responsibility

- Monitor and evaluate call quality to ensure high standards of customer service.
- Develop and implement quality control processes to identify areas for improvement.
- Collaborate with team members to provide coaching and feedback on performance.
- Analyze data and trends to identify patterns and areas for improvement.
- Develop reports and metrics to measure quality performance.
- Participate in quality audits and assessments to ensure compliance with industry standards.

Job Requirements

- Minimum 2 years of experience in quality analysis or a related field.
- Solid knowledge of quality control processes and procedures.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong analytical and problem-solving skills.
- Experience with quality management software and tools.

📌 Quality Analyst (Gurugram)
🏢 TP
📍 Gurugram