Role & responsibilities

- Respond promptly and professionally to customer inquiries through email, WhatsApp, and phone calls to ensure customer satisfaction.
- Provide accurate, detailed responses to client queries, maintaining transparency and trust in all communications.
- Update clients regularly on the progress and status of their properties, keeping them informed of any developments.
- Manage and resolve customer issues efficiently, ensuring a high level of client satisfaction and loyalty.
- Handle ATS registrations with precision and ensure documentation accuracy throughout the process.
- Maintain in-depth knowledge of agreements to sell, sale deeds, and registration processes.
- Collaborate with the accounts department to communicate GST information and raise demands as necessary.
- Ensure all transactions comply with RERA (Real Estate Regulatory Authority) regulations, staying informed on the latest legal and regulatory developments.
- Manage payment collection efficiently, ensuring a smooth and secure process for all financial transactions.
- Calculate interest on delayed payments and ensure that financial implications are communicated effectively to clients.
- Coordinate with the accounts team to streamline financial operations and ensure timely processing of client payments.
- Maintain clear, qualified, and consistent communication with clients, ensuring clarity on all aspects of the property transactions.
- Provide regular reports and updates to the management team,



offering insights into customer engagement and feedback.
- Maintain confidentiality and handle sensitive information professionally to safeguard client relationships.
- Remain up-to-date with RERA regulations, implementing compliant practices within customer interactions and property transactions.
- Address any regulatory issues promptly, ensuring the companys adherence to industry standards and laws.
- Conduct periodic audits and checks to verify compliance with all legal and regulatory standards.
- Utilize expertise in client engagement to determine optimal times for raising demands, balancing market trends and customer needs.
- Present properties effectively, particularly in high-demand areas, ensuring positive customer experiences.
- Foster long-term client relationships by understanding their preferences and providing personalized experiences aligned with their expectations.
- Proficiently use Far vision and 4QT or similar real estate management software for managing client interactions, transaction details, and tracking customer feedback.
- Maintain accurate records of client information, payment schedules, and correspondence within the system for streamlined operations.

Preferred candidate profile

1. Customer Interaction

2. Technical Know-how

3. Communication

4. Compliance and Regulation

5. Client Engagement

6.Software utilization

Interested candidates can share their updated CV for consideration.

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HR -Lina Mitra

📌 CRM - AGM/DGM (Bhubaneswar)
🏢 SG Oasis
📍 Bhubaneswar