Project Role Description :Act as software detectives, provide a energetic service identifying and solving issues within multiple components of critical business systems.
Must have skills :Epic Systems
Good to have skills :NA
Minimum 2 year(s) of experience is required
Educational Qualification :15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.
Roles Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
- Document findings and solutions to enhance knowledge sharing and improve support processes.
- Assist in the implementation of system updates and patches to minimize downtime.
- Support junior team members by sharing knowledge and providing guidance when necessary.
Professional Technical Skills:
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Must To Have Skills:
Proficiency in Epic Systems.
- Strong analytical skills to diagnose and resolve software issues effectively.
- Experience with system monitoring and incident management tools.
- Ability to communicate technical information clearly to both technical and non-technical stakeholders.
- Familiarity with software lifecycle processes and change management.
- Capability to work under pressure and manage multiple priorities in a fast-paced environment.
- The candidate should have minimum 2 years of experience in Epic Systems.
- This position is based at our BDC14A - STPI location.
- A 15 years full time education is required.
Qualification
15 years full time education
📌 Application Support Engineer (Bengaluru)
🏢 Accenture
📍 Bengaluru
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