Roles and Responsibility

- Develop and implement effective strategies to enhance customer satisfaction and experience.
- Lead and manage high-performing teams, providing guidance and support to ensure success.
- Analyze performance metrics and identify areas for improvement.
- Collaborate with cross-functional teams to drive business growth and expansion.
- Foster a culture of continuous learning and development within the team.
- Ensure compliance with company policies and procedures.

Job Requirements

- Proven experience in leading teams in a BPO/Call Centre environment.
- Strong understanding of customer service principles and practices.
- Excellent communication and interpersonal skills.
- Ability to analyze data and make informed decisions.
- Solid problem-solving and leadership skills.
- Experience with process improvements and cost reduction initiatives.

📌 POD Lead (Hyderabad)
🏢 TP
📍 Hyderabad