Role Overview

- Position: Production Support Engineer
- Project: Sonata Production Support Team (Trading Platform)
- Location: Bangalore
- Work Model: Hybrid (Minimum 3 days/week from office)
- Shift Timings: Rotational shifts
- 8:00 AM to 5:00 PM
- 12:30 PM to 9:30 PM

- Weekend support may be required as part of the production support model.

Mandatory Skills

Candidates should have hands-on experience in:

- Java
- Kubernetes (K8s)
- AWS
- Microservices Architecture
- Oracle or MySQL
- Production Support Workplace

Experience Requirement

- Preferred experience range: 2 to 4 years for L2-level positions.
- Relevant production support experience will be prioritized.

Interview Process

1. Virtual Technical Interview
2. Face-to-Face Interview at the Bangalore Office

• Provide technical Support, complete ownership for problem diagnosis and resolution for SQL / Data Related Issues.
• Understand and write the SQL queries and stored procedures.
• Providing first line of technical support for business critical applications (Principal technologies / applications used include Java/J2EE, AWS, K8,PAAS Control-M and Unix)
• Working knowledge of UNIX platform and Kafka would be an added advantage
• Configuration Management tools, CI/CD tools : GIT, Jenkins would be an advantage
• Work with the support team alongside data analysts, business analysts,



database administrators and business project teams in enhancing and supporting the production services
• Conduct analysis and do bug fixes for production incidents. Carry out technical enhancements as desired.
• Carry out daily health-check activities involving application checks, system checks, and database checks and related on production systems / servers.
• The scope of responsibility also covers monitoring business critical batch workloads, real-time / interactive processing, data transfer services, application on-boarding and upgrades, and recovery procedures.
• Report root cause of the incidents and present ideas on how to prevent the incidents from occurring in future.
• Ensure adherence to incident and change management processes. Regular engagement with Business & Systems Teams looking to adopt and apply the best practice of Service Support.
• Prepares and maintains documentation of applications
• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
• Responsible for servicing 24x7 support as per support rosters
• Flexibility to work in shifts (on-demand’ & ‘short-term’ basis), and/or on weekends

📌 Production Support Engineer_ Java _Max 15 days Notice period (Bengaluru)
🏢 ITC Infotech
📍 Bengaluru