A) Requirement

- Graduate in any field
- Proficient in Gujarati Language
- 3-5 years of total relevant work experience in International Customer SeNice of which at least 1 year of experience leading teams
- Good business sense with problem solving and analytical skills
- High on customer centricity
- High standards of Written /Verbal communication skills in Hindi & English Mandatory
- Solid interpersonal skills
- Goal-oriented, proactive and self-managed
- Active user of Internet and is computer savvy
- Must be able to work on a flexible schedule (including weekend and night shift work)

B) Responsibilities

- Lead a team of customer service Personnel .
- Contributing to and managing individual and team performance against agreed service levels . Team motivation, coaching, and development .
- Possess deep subject matter expertise (product knowledge) .
- Quality monitoring .
- Handling or raising escalations as appropriate .
- Reviewing work practices and processes and implementing improvements in order to improve productivity, service levels and customer satisfaction .
- implement changes to services, policies, procedures, resources and facilities in order to positively and flexibly meet business requirements

📌 Customer Service Team Lead (Gujrati) (Hyderabad)
🏢 Cognizant
📍 Hyderabad