Role Purpose
Provide techno-functional support and enhancement capability for Microsoft Dynamics 365 CRM.
Key Responsibilities
- Support D365 CRM incidents and service requests.
- Analyse functional and technical issues.
- Configure CRM components.
- Support workflows, integrations and customizations.
- Perform impact analysis for changes.
- Support testing and deployment.
- Maintain configuration/documentation.
- Coordinate with Microsoft/OEM support.
- Identify automation opportunities.