Roles and Responsibility

- Develop and implement comprehensive training programs for employees.
- Conduct needs assessments to identify skill gaps and create targeted training solutions.
- Design and deliver engaging training sessions to enhance employee performance.
- Evaluate training effectiveness and recommend improvements.
- Collaborate with subject matter experts to develop high-quality training materials.
- Provide coaching and mentoring to support employees' professional development.

Job Requirements

- Proven experience as a Process Trainer or similar role in the BPO/Call Centre industry.
- Strong knowledge of adult learning principles and instructional design methodologies.
- Excellent communication, presentation, and interpersonal skills.
- Ability to analyze complex problems and develop creative solutions.
- Experience with training software and technologies is an asset.
- Robust organizational and time management skills are essential.

📌 Process Trainer (Malad)
🏢 TP
📍 Malad