Roles and Responsibility

- Develop and implement comprehensive training programs to enhance employee performance and productivity.
- Conduct needs assessments to identify skill gaps and create targeted training solutions.
- Collaborate with cross-functional teams to align training objectives with business goals.
- Design and deliver engaging and interactive training sessions to diverse audiences.
- Evaluate training program effectiveness and recommend improvements.
- Manage and maintain accurate records of training activities and participant feedback.

Job Requirements

- Proven experience in process training, preferably in the BPO/Call Centre industry.
- Solid knowledge of adult learning principles and instructional design methodologies.
- Excellent communication, presentation, and interpersonal skills.
- Ability to analyze complex problems and develop creative solutions.
- Experience with training management systems and software applications.
- Strong leadership and team management skills.

📌 Senior Manager - Process Training (Malad)
🏢 TP
📍 Malad