We are looking for Experience Customer support Executive.
Designation - AR Associate
No of vacancy - 60
Expectation - Immediate joiner
Working Day - Monday to Friday(Off Sat-Sun)
Eligibility -Only Graduate's
Job Summary:
We are seeking a dedicated and customer-focused Customer Support Executive to assist customers with inquiries, resolve issues, and provide exceptional service. The ideal candidate will possess excellent communication skills, problem-solving abilities, and a passion for ensuring customer satisfaction.
Responsibilities:
- Handle customer complaints and provide appropriate solutions and alternatives.
- Maintain a positive, empathetic, and qualified attitude toward customers.
- Record customer interactions, transactions, comments, and complaints accurately in the system.
- Follow up with customers to ensure their issues are resolved satisfactorily.
- Escalate complex issues to the appropriate department when necessary.
- Provide accurate information about products, services, and company policies.
- Meet individual and team performance targets, including response time, resolution time, and customer satisfaction metrics.
- Assist in creating and updating customer support documentation and FAQs.
Key Benefits & Perks;
Transportation: Both Pick-up and Drop facility (Cab) provided.
Statutory Benefits: Employees' State Insurance (ESI) & Provident Fund (PF).
Wellness: Comprehensive Health Insurance.
The selection process includes the following rounds;