Onboarding & Training: Initial 10-30 Days would be foundation & product training.
Work Timings: 8 Hours plus 1 Hour break , 5 days per week
Perks: Home pickup and Drop for night shift or additional pay for self transport,
Incentives & Rewards
Pickup & Drop within 25 Kms of office
Job Description
Consultant is responsible for delivering outstanding customer experience via calls , emailchat or social media to users by using the right principles to resolve any issue, inquiries or concerns. Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction & Productivity.
You would be responsible for -
- resolving requests/inquiries made by customers via email, chat or Social achieving contact center statistics and SLAs (contractual metrics)
Adhering to non-disclosure agreement & data security policies completing upskilling & e-courses mandated by each program attending coaching sessions & ensure feedback is implemented.
- 100% schedule adherence , no absenteeism & positively contribute to reduce program shrinkage.
Must Have Skills
- Communication & Interaction
- Language Assessment B2 CERF
- Comprehension & composition skills , Tailor Comm style to differing audience Typing skill (35 WPM, Accuracy of 90 0/0)
Customer service Skills
- Experience in customer facing environments (phone, chat )
- Ownership of customer experience & Deliver comprehensive resolution
- Capable of customer management
Learning aptitude & Resilience
- Energy, excitement to master role
- Team Player & Result Oriented / Positive Time management
- Self manage - work independently
- Self-awareness to identify, manage challenges