Roles and Responsibility

- Lead and manage a team of operations professionals to achieve business objectives.
- Develop and implement process improvements to increase efficiency and productivity.
- Collaborate with cross-functional teams to drive business growth and expansion.
- Analyze performance metrics and provide feedback to team members.
- Ensure compliance with company policies and procedures.
- Identify and mitigate risks to ensure seamless operations.

Job Requirements

- Proven experience as a Team Leader or similar role in the BPO/Call Centre industry.
- Strong leadership and management skills, with the ability to motivate and inspire teams.
- Excellent communication and interpersonal skills, enabling effective collaboration with stakeholders.
- Ability to analyze complex data and provide actionable insights.
- Robust problem-solving and decision-making skills, with the ability to think critically.
- Experience with process improvement initiatives and change management.
- A graduate degree is required for this position.

📌 Team Leader - Operations (Malad)
🏢 TP
📍 Malad