Job Summary

We are currently seeking a Senior Lead Engineer to join our team in Bangalore, Karntaka (IN-KA), India (IN).

RPA Production Support Engineer L1/L2

We are looking for an RPA Production Support Engineer to provide 24x7 operational support for business-critical automation processes. The role involves monitoring bot execution, troubleshooting failures, managing incidents, and coordinating with development and infrastructure teams.

Key Responsibilities

- Monitor bot execution through MuleSoft RPA Manager.
- Track bot schedules, execution frequency, success rates, and failures.
- Ensure critical bots run as per defined schedules and business timelines.
- Perform initial troubleshooting, bot restarts, and reruns as per SOPs.
- Investigate credential expiry, authentication, access, connectivity, virtual machine, and infrastructure-related issues.
- Analyze bot logs, execution details, screenshots, and error messages.
- Log, prioritize, and track incidents using ITSM tools.
- Escalate code-related or complex issues to the RPA development or L3 team.
- Coordinate with infrastructure, application, security, and business teams.




- Maintain shift handover notes, runbooks, knowledge articles, and operational reports.
- Support incident analysis, root cause analysis, and service improvement activities.

Job Details
- Location: Remote
- Experience: 2 to 6 Years
- Shift: 24x7 Rotational Support

Required Skills
- 2 to 6 years of experience in RPA, application, or production support.
- Experience with MuleSoft RPA Manager or a similar RPA platform.
- Knowledge of bot monitoring, scheduling, execution, and failure handling.
- Understanding of Windows servers, virtual machines, credentials, and access management.
- Familiarity with ITIL processes and tools such as ServiceNow or Jira.
- Robust troubleshooting, communication, and documentation skills.
- Willingness to work in 24x7 rotational shifts.

Preferred Skills
- Basic knowledge of SQL, PowerShell, APIs, or scripting.
- RPA platform certification.
- Experience supporting enterprise automation in banking, insurance, healthcare, or retail environments.

📌 Senior Lead Engineer (Bengaluru)
🏢 NTT DATA Business Solutions
📍 Bengaluru