- Provide technical support to end-users for desktop-related issues, including hardware and software troubleshooting.
- Configure Outlook email clients, set up group policies, and manage Active Directory accounts.
- Troubleshoot BitLocker encryption issues and perform Windows installations as needed.
- Manage SLA targets by prioritizing tickets, resolving customer queries promptly, and escalating complex issues when necessary.
Job Requirements :
- 1-5 years of experience in desktop support or a related field.
- Robust knowledge of antivirus software, DHCP configurations, and Group Policy management.
- Proficiency in providing remote support using various tools (e.g., TeamViewer) and performing on-site visits when required.
📌 Desktop Support Engineer (Mumbai)
🏢 Cms IT Services
📍 Mumbai
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