Roles and Responsibility

- Maintain daily activities and routines to ensure smooth operations.
- Ensure SLAs are achieved and proactively work to maintain them, focusing on quality and customer satisfaction.
- Collaborate with cross-functional teams to resolve issues and improve processes.
- Analyze data and metrics to identify areas for improvement and implement changes.
- Develop and maintain documentation of processes and procedures.
- Provide excellent customer service through various communication channels.

Job Requirements

- Strong understanding of platform planning and network design principles.
- Excellent communication and problem-solving skills.
- Ability to work in a quick-paced environment and meet deadlines.
- Strong analytical and organizational skills with attention to detail.
- Experience with customer service tools and software is an added advantage.
- Ability to work collaboratively as part of a team.

📌 Junior Customer Service Executive (Chennai)
🏢 Tata Communications
📍 Chennai