Job Summary

- 3-5 Years of total experience
- Excellent verbal/ written English and communications skills
- Ability to manage field partners for successful field maintenance execution and validation.
- Should have knowledge of RF, Microwave, wireless technology.
- Should have fault management experience with transmission equipment's.
- Understanding of alarms and ability to identify service impact
- Should have fair understand of Broadband network and ability to identify faulty segment (Access, Backhaul, Core etc.)
- Tool experience: Remedy, Netcool, Service Now, Mosaic, Comptel, PWB, Xpetrak, NxT, Tableau
- Ability to analyze network performance insights, triggers and identify issues that need maintenance work

Responsibilities
- Routine Maintenance: Network at Risk, Field Tickets, Change Request creation




- Field work order creation and liaising with contractors
- Technical support tech for in office works
- Perform pre post modem checks
- Dropbox monitoring
- Review and validate completed works
- Validate works, payment claims validation
- Proactive Maintenance: Monitor triggers (Service Escalation, Node Health, Critical/Major Severity, Daily Flipping list)
- Create/close emergency change request
- Perform pre post modem checks, status checks and confirm resolution
- Perform modem swap back-end activities
- Shift 24 x7 rotational shift including Australia business hours shift from 1:30 AM, 2:30AM to 10:30AM,12:30PM

Job Requirements
- Should have the Mobile Android version 16

📌 Customer Service Executive - Provisioning & Configuration (Pune)
🏢 Tata Communications
📍 Pune