Roles and Responsibility

- Maintain daily activities and routines to ensure smooth operations.
- Ensure SLAs are achieved and proactively work to maintain them, providing excellent customer service.
- Collaborate with cross-functional teams to resolve customer complaints and issues.
- Develop and implement process improvements to enhance customer satisfaction.
- Analyze customer feedback and provide insights to improve overall customer experience.
- Work closely with the team to achieve project goals and objectives.

Job Requirements

- Robust understanding of platform planning and network design principles.
- Excellent communication and interpersonal skills for effective teamwork.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong problem-solving skills to analyze complex issues and develop creative solutions.
- Proficient in using computer systems and software applications for task management.
- Strong attention to detail to maintain accurate records and reports.

📌 Junior Customer Service Executive (Chennai)
🏢 Tata Communications
📍 Chennai