Jr Customer Service Executive - Systems & Service Engineering (Chennai)

Jr Customer Service Executive - Systems & Service Engineering (Chennai)

26 Aug
|
Tata Communications
|
Chennai

26 Aug

Tata Communications

Chennai

Qualifications

- Bachelor of Engineering in Telecom or other allied subjects

Experience

0 to 3 years of Skilled/Technical Experience in Telecom with good knowledge in Customer coordination.

Major Responsibilities

- Customer coordination.
- Field Engineer Coordination
- Knowledge on FTTX Provision
- Basic Telecom Concepts of FTTX

Key Performance Indicators
- Turnaround time of requests within agreed SLA
- Quality of pack completed to meet agreed SLA

Skill Requirements
- Good writing skills - for documentation, training, processes
- Good understanding of OSP/ISP construction activities
- Communicate with teams for any additional data / clarification required
- Good analytical / problem solving skills

📌 Jr Customer Service Executive - Systems & Service Engineering (Chennai)
🏢 Tata Communications
📍 Chennai

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