Role & responsibilities

IT Infrastructure Operations

- Manage Windows Server 2016 and 2019 environments and associated applications.
- Coordinate with global Cloud Operations (CCoE) teams for infrastructure-related tasks, configurations, and issue resolution.
- Monitor and support the MED console.
- Assist in planning and execution of maintenance activities and infrastructure changes.
- Support and coordinate Business Continuity Planning (BCP) testing.

IT Service Management (ITSM)

- Handle service requests, incidents, and problem management activities in line with ITSM processes.
- Actively participate in ITSM Community of Practice (CoP) meetings and continuous improvement initiatives.
- Follow up with users, vendors, and IT teams to ensure timely resolution of incidents and requests.
- Maintain explicit documentation and communication related to IT service delivery.
- Conduct security assessments for upcoming IT projects.

Vendor & Stakeholder Management

- Collaborate with multiple IT vendors and service partners for infrastructure, security, and support services.
- Track vendor deliverables, follow-ups, and pending actions,



ensuring service quality and SLA adherence.
- Work closely with internal stakeholders across IT, business, and audit teams.

Operational & Administrative Responsibilities

- Provide regular status updates on assigned activities to the reporting manager.
- Maintain records related to audits, service requests, vulnerabilities, and infrastructure documentation.
- Actively support IT initiatives such as BCP inputs and readiness activities

Key Skills & Competencies
Technical Skills

- Infrastructure & Cloud Operations (including virtual environments)
- IT Service Management (ITSM)
- Infrastructure coordination and enterprise application support
- Vendor coordination and service delivery tracking

Behavioural & Functional Competencies

- Strong coordination and follow-up skills
- Clear written and verbal communication
- Ability to work with cross-functional and global teams
- Attention to detail in compliance and audit-related activities
- Ownership of assigned tasks with outcome orientation

📌 Associate - Information Security (Hyderabad)
🏢 SHV Energy
📍 Hyderabad