Job Summary

We are currently seeking a ITIL - Account Service Operations Sr Analyst to join our team in Noida, Uttar Pradesh, India.

Responsibilities

- Individuals who have mastered the basic principles of the role and are able to handle more complex problems and projects.
- Most problems they handle require standard solutions.
- They may manage small projects with oversight from their supervisor.

Requirements
- Assigned to basic service delivery processes and associated projects.
- Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness.
- Provides resolution to an assortment of client problems and/or requests.
- Adapts communication techniques for audiences at multiple internal and external levels.
- Typically requires 4-7 years relevant experience.
- Undergraduate degree or equivalent combination of education and work experience.
- Solid understanding of ITIL processes and principals.
- Solid written and verbal skills.
- Ability to physically perform general office requirements.
- Must be able to perform essential responsibilities with or without reasonable accommodations.
- Travel including overnight domestic or international trips may be required.

📌 ITIL - Account Service Operations Sr Analyst (Noida)
🏢 NTT DATA Business Solutions
📍 Noida