- Manage and analyze WFM data to optimize workforce planning and scheduling.
- Develop and implement effective RTA strategies to improve business performance.
- Collaborate with stakeholders to identify and prioritize business requirements.
- Design and maintain reports and dashboards to track key performance indicators.
- Troubleshoot and resolve issues related to WFM and RTA systems.
- Provide training and support to end-users on WFM and RTA tools.
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