Job title: TEAM leader / assistant manager US TAX CHAT process
Job Location: Hyderabad
Job Type: Full Time
Job Shift: Night Shift
Job Category: Finance Accounting
Who We Are Looking For
We're looking for an experienced US Tax professional with:
- 7+ years of experience in US Individual and Business Tax
- At least 2 years of experience in a supervisory role
- Experience leading customer-support or tax operations teams
- Strong knowledge of IRS regulations and state taxation
- Experience handling customer queries through chat or written channels
- Strong written communication and problem-solving skills
- Immediate availability preferred
What Will You Do
- Lead, coach and mentor a team of US Tax Chat professionals
- Supervise real-time customer interactions through chat channels
- Ensure timely, accurate and customer-friendly responses
- Monitor chat quality, productivity, response time and service levels
- Support the team in resolving escalated and complex tax queries
- Allocate workloads and ensure timely completion of deliverables
- Ensure adherence to chat processes, quality standards and tax guidelines
- Drive performance improvement and capability building
- Keep the team updated on changes in tax laws and regulations
What Makes You a Excellent Fit
- US Tax Expertise
Strong knowledge of US Individual and Business Tax, IRS regulations and state taxation
- Chat Operations
Ability to supervise live-chat queues, written responses and customer escalations
- Team Leadership
Experience coaching teams and managing productivity, quality and performance
- Customer Focus
Ability to resolve tax-related queries while delivering a positive customer experience
- Communication
Strong written communication, organization and multitasking skills
Qualifications
- Bachelor's degree in Accounting, Finance or a related field; EA, CPA or other relevant tax certification preferred
Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.
📌 TEAM LEADER / ASSISTANT MANAGER US TAX - CHAT PROCESS (Hyderabad)
🏢 Pacific Group
📍 Hyderabad
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.