- Handle customer inquiries and resolve issues via phone calls, emails, or chats in a timely and qualified manner.
- Provide accurate information to customers regarding products/services offered by the company.
- Escalate complex issues to senior team members when necessary to ensure prompt resolution.
- Maintain records of all interactions with customers using CRM software.
Job Requirements :
- 0-6 years of experience in BPO/Call Centre environment.
- Excellent communication skills in Hindi language (spoken).
- Ability to work on domestic voice processes such as inbound calls, outbound sales, telemarketing etc.
📌 Inbound Voice Process- Hindi Speaking is a must- Chennai, Karapakkam
🏢 Global Serve Solutions
📍 Chennai
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