Key Responsibilities

A. Customer Order Management & Intimation

- Monitor and track customer orders from order receipt to dispatch.
- Ensure timely processing and updating of customer orders in the relevant systems/files.
- Track pending, delayed and missing orders and highlight them to the concerned Sales team.
- Ensure timely sharing of dispatch details, COA and other relevant customer documents.
- Maintain accurate and updated order status records.

B. Complaint Management

- Maintain a consolidated tracker of customer complaints and service issues.
- Coordinate with Sales, Quality, Production, Logistics and other functions for complaint resolution.
- Track the status and ageing of customer complaints.
- Analyse recurring complaints and identify trends for management review.
- Prepare periodic complaint MIS and highlight critical/long-pending cases.

C. Business Analysis & Market Intelligence

- Prepare regular analysis of sales, orders, dispatches, pending orders and missing orders.




- Conduct fortnightly and monthly business performance analysis.
- Analyse customer-wise, product-wise, region-wise and period-wise sales data.
- Identify sales trends, gaps, variances and business opportunities.
- Analyse export and other business data as required by management.
- Prepare management reports and presentations based on business data.

D. CSD Dashboard & Customer Feedback

- Prepare and maintain the Customer Service Dashboard.
- Consolidate customer feedback received from the Sales team and customers.

E. Sales Team Support & Business Execution

- Provide timely data and analytical support to the Sales team.
- Maintain daily visibility of pending, missing and upcoming customer orders.
- Share regular updates on material availability and vehicle/dispatch status.

📌 Business Analyst (Jaipur)
🏢 Udaipur Mineral Development Syndicate
📍 Jaipur