Key Skills
- Customer Service Relationship Management
- Networking and stakeholder management
- Process orientation and innovative mindset.
- Effective communication and reporting.
- Communication Interpersonal Skills
- Integrity and strong ethical standards.
- ProblemSolving Resolution Management.
Responsibilities
Setting Up Recent Branches Running Continuity Planning for existing Branches
- Ensure infrastructure and technology is made available for the team to run day to day operations
- Onboard people at the right time and with experience specific capabilities in operations, banking and lending domain
- Ensure driving BCP drills and sharing BCP reports every quarterly to Operations Head for testing BCP set up capabilities
Credit Operations Management
- Manage all aspects of the operations transaction life cycle transactions from post sanction, pre post disbursement requirements, documentation and servicing activities, disbursals and post disbursal actions and ensure timely and accurate transaction processing
- Act as the point of escalation on critical customer complaints and authorise high value transactions / complex/ structured transactions.
- Lead the establishment of robust customer management
Pre Disbursement Activities
- Ensure daily execution of documentation in full compliance with the internal standards and external regulatory requirements
- Ensure timely preparation and issuance of required letters like sanction letters, amendment letters, ROI based on credit decisions/ sanction note
- Ensure standard legal and security documents are given to the Business team, depending on type of product and security within stipulated timelines
Post Disbursement and Fund Management Banking
- Ensure follow ups of outstanding PDDs/OTC and look into escalation cases, where required
- Ensure completion of all activities related to security perfection of assets CERSAI
- Ensure renewal tracking done by the team and ensure that renewal letters are prepared and issued within stipulated timelines Supervise the loan booking and servicing activities for their respective zones and ensure they are completed within the stipulated TAT
Compliance Management Reporting and Process Controls Checks
- Ensure all policies and processes related to loan processing and disbursement are up to date and followed by the team
- Conduct internal branch audits at regular intervals to ensure there are no critical observations
- Maintain performance metrics, defect ratio and ensure SLAs are met within the agreed timelines
- Ensure ROC, CERSAI and SRO charge registration is completed within given timelines
Stakeholder/ Vendor Management
- Ensure requests of all case logins from branches are being timely attended by vendors. Escalation point for issues in logins
- Ensure that the team is having regular interactions with the Relationship Manager to complete correct documentation at the customer s end
- Attend meetings with Sales and Risk team to discuss outstanding PDDs/OTCs, issues and escalations
Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.