Job Title: Configuration Management & ServiceNow CMDB Specialist

Grade: P3
Experience: 5- 8 Years

Positions: 5
Location: Hyderabad and Banagalore Preferred
Shift: 247 / PST shifts
Notice Period: Immediate to 15 Days only

Job Description

We are looking for experienced Configuration Management & ServiceNow CMDB professionals with robust expertise in CMDB governance, configuration management processes, CI lifecycle management, and ServiceNow CMDB.

The ideal candidate should have a process/governance-focused background rather than hands-on ServiceNow development or technical administration experience.

Key Responsibilities

- Manage and govern Configuration Management and ServiceNow CMDB processes.
- Own CMDB health, data quality, completeness, correctness, and compliance.
- Manage the complete Configuration Item (CI) lifecycle including creation, updates, normalization, relationships, and retirement.
- Define and monitor CMDB governance policies, standards, procedures, and controls.
- Track CMDB KPIs, compliance metrics, and health scores and prepare management dashboards/reports.




- Identify CMDB data gaps and drive corrective actions with relevant stakeholders.
- Work with application, infrastructure, service management, and operations teams to maintain CMDB accuracy.
- Support CSDM / Configuration Management initiatives and ensure alignment with ITIL practices.
- Conduct governance reviews, audits, and compliance assessments.
- Drive continuous improvement in Configuration Management processes.
- Coordinate with stakeholders during CMDB implementation, enhancement, testing, and remediation activities.
- Support Major Incident, Problem, Change, and Knowledge Management processes where they have dependencies on CMDB.
- Ensure adherence to ITIL-based Configuration Management practices.

Must-Have Skills

- Configuration Management Mandatory
- ServiceNow CMDB Mandatory
- CMDB Governance & Compliance
- CI Lifecycle Management
- CMDB Data Quality / Health Management
- CSDM knowledge
- ITIL / ITSM processes
- CMDB KPI, reporting and governance
- Stakeholder management

📌 Configuration Management / ServiceNow CMDB (Hyderabad)
🏢 Elabs Infotech
📍 Hyderabad