Job Location: Noida

Job Summary

We are looking for Customer Service Associates to handle customer queries and incoming alerts, coordinate with internal teams, and provide timely updates regarding order delivery.

Key Responsibilities

- Handle incoming customer alerts and service requests.
- Coordinate with relevant teams to move orders through the delivery stage.
- Communicate with customers through calls and emails when required.
- Confirm order-related information and provide delivery updates.
- Ensure accurate and timely resolution of customer queries.

Eligibility

- Any Graduate / UG can apply.
- Freshers and candidates with relevant experience can apply.
- Previous contact center experience is an added advantage.

Skills Required

- Excellent verbal and written English communication.
- Good listening and comprehension skills.




- Robust analytical and problem-solving abilities.
- Good organizational and interpersonal skills.
- Ability to work in rotational shifts and holidays as per business requirements.
- Basic knowledge of MS Word, Excel and PowerPoint.
- Typing speed: 30 WPM with 85% accuracy.
- Versant 4 Skill Essential B2 & above.

- Shift & Work Details
- 24/7 rotational shifts.
- 5 working days with 2 split week-offs.
- Working on holidays/weekends as per business requirements.
- Transport facility provided as per company policy.

POC-Jashwanth HR.

Contact-(phone hidden).

Email [email protected].

📌 Customer Service Executive (Noida)
🏢 Tech Mahindra
📍 Noida