- Rotational shifts, including night shifts.
- Night shift allowance will be provided as per company policy.
Key Responsibilities
- Handle customer queries and concerns related to e-commerce products, orders, deliveries, payments, returns, refunds, and other services.
- Provide accurate and timely resolutions to customers through calls, chat, or other communication channels.
- Maintain a professional and customer-focused approach during all interactions.
- Understand customer requirements and provide appropriate solutions within the defined process and timelines.
- Record and update customer interactions accurately in the system.
- Escalate unresolved or critical issues to the concerned team when required.
- Meet defined quality, productivity, and customer satisfaction targets.
Candidate Requirements
- Freshers are welcome to apply.
- Good verbal and written communication skills.
- Comfortable working in a customer support environment.
- Basic computer knowledge and ability to navigate multiple systems.
- Willingness to work in rotational shifts, including night shifts.
- Comfortable with a 6-day working schedule.
- Immediate joiners will be preferred.
Compensation & Benefits
- Night shift allowance as per company policy.
- Opportunity to work with leading e-commerce processes.
- Training and growth opportunities opportunities.