Key Responsibilities

1. Service Delivery & Operations Management

- Manage day-to-day service operations across North India; support and

coordinate service delivery for PAN-India projects.

- Ensure timely installation, commissioning, maintenance, and repair of industrial

equipment.

- Monitor and maintain service performance against KPIs, SLAs, and customer

expectations.

- Handle critical service escalations and provide on-site support when necessary.
- Ensure availability of tools, spares, and resources across all service locations.

2. Customer Relationship & Satisfaction

- Act as the primary point of contact for major customers in North India and key

national accounts.

- Conduct customer service reviews, feedback sessions, and ensure immediate

resolution of issues.

- Build robust relationships to drive retention, repeat business, and service

contract renewals.

3. Team Leadership & People Management

- Lead and supervise regional service engineers, technicians, and field service

teams.

- Plan staffing, allocate workloads, and manage schedules for effective

nationwide service coverage.

- Conduct training, competency development, and performance reviews to build a

high-performing team.

- Enforce safety, discipline, and adherence to company service standards.
- 4. Technical Expertise & Quality Improvement

- Provide advanced technical support and guidance to service engineers.




- Conduct root-cause analysis for recurring problems and propose long-term

solutions.

- Maintain and enhance service processes, SOPs, and service quality standards.
- Drive continuous improvement initiatives to reduce downtime and enhance

efficiency.

5. Financial & Administrative Control

- Manage service budgets, cost control, and resource allocation.
- Forecast manpower, spare part requirements, and service-related expenses.
- Support commercial teams with service contract pricing, AMC proposals, and

warranty claims.

- Ensure service documentation, reports, and compliance records are accurate

and timely.

6. Vendor, Dealer & Stakeholder Coordination

- Coordinate with OEMs, vendors, and suppliers for spare parts, warranty, and

technical updates.

- Support dealers and channel partners with service training and technical

assistance.

- Collaborate with sales, logistics, and operations teams for seamless service

execution.

7. Safety, Compliance & Risk Management

- Ensure full compliance with company safety guidelines and statutory

regulations.

- Promote safe work practices across all service operations.
- Manage risks related to service delivery and equipment handling.

Interested candidate can reach us out on [email protected] & can call at (phone hidden)

📌 After Sales Service Manager (New Delhi)
🏢 Aska Equipments
📍 New Delhi