Roles and Responsibilities :

- Manage customer complaints and grievances in a timely and skilled manner to ensure high levels of customer satisfaction.
- Resolve complex issues through effective query resolution, escalation management, and grievance redressal processes.
- Develop strong relationships with customers by providing personalized solutions to their needs, ensuring repeat business opportunities.
- Monitor key performance indicators (KPIs) such as first call resolution rate, average handling time, and customer satisfaction scores.

Job Requirements :

- 2-4 years of experience with expertise in complaint handling, escalation management, grievance management, and query resolution.
- Strong understanding of financial services industry regulations and compliance requirements.
- Excellent communication skills with ability to handle multiple conversations simultaneously while maintaining accuracy and attention to detail.

📌 Customer Service Executive (Gurugram)
🏢 Mpg Business Information Systems
📍 Gurugram