We are seeking a proactive, customer-focused, and detail-oriented Customer Support Representative to join our Auto Parts Division. In this role, you will be responsible for handling customer inquiries, providing product information, assisting with order-related requests, and ensuring an excellent customer experience throughout the sales and post-sales process.

Responsibilities

- Handle inbound and outbound customer calls, emails, and chat support professionally.
- Assist customers with product information, compatibility, pricing, and order updates.
- Resolve customer concerns and post-sales issues in a timely and professional manner.
- Record and maintain accurate details of customer interactions in the system.
- Follow up on pending issues and coordinate with internal teams to ensure quick resolutions.
- Work closely with the Sales, Warehouse, and Technical Support teams for smooth order processing.
- Ensure high levels of customer satisfaction by delivering prompt and effective support.




- Meet quality standards while managing multiple customer conversations efficiently.

Qualifications

- Excellent verbal and written communication skills in English (mandatory).
- 13 years of experience in customer support or customer service.
- Experience in the Auto Parts or Automobile Industry will be an added advantage.
- Strong problem-solving, communication, and interpersonal skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Positive knowledge of MS Office and CRM software is preferred.
- Positive attitude, professionalism, and a customer-first approach.
- Willingness to work in the US Shift.

Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Support Rep / Customer Support Associate ? Auto Parts (Ambala)
🏢 Stiffen Technologies
📍 Ambala