- Generate revenue through AMC sales, AMC renewals, spare-parts sales, and chargeable service.
- Identify AMC opportunities from existing customers, especially before warranty expiry.
- Convert warranty customers into AMC customers through regular follow-up.
- Generate leads for spare parts and paid service requirements during/after service visits.
- Prepare quotations and follow up with customers until order closure.
- Maintain regular contact with existing customers and develop recent customer relationships. Maintain customer visit in sales force.
- Coordinate with Service Engineers and the Service Team for technical requirements and quotations.
- Maintain AMC, warranty, service, and customer records in Sales force
- Achieve monthly/annual service revenue and AMC sales targets.
- Follow up for service orders, AMC renewals, and payments/collections.
- Identify opportunities to increase revenue from the company's RECD installed base.
- Prepare regular reports on AMC pipeline, spare sales, service sales, and revenue achievement.