Objective

To provide back-office support for customers and the sales team by managing customer communications, processing sales orders, coordinating order acknowledgements, handling quotation communication and follow-ups, and ensuring customer queries are directed to the appropriate person or department for timely response.

Working with a team of 3 women in Customer Support Department.

Role & responsibilities

1. Customer Communication

- Monitor and respond to customer emails, messages, and phone calls as required.
- Read, understand, and categorize customer emails and queries.
- Coordinate with the relevant sales, production, quality, design, or other departments to obtain responses to customer queries.
- Ensure that customer communications are acknowledged and followed up until closure.
- Maintain professional and timely communication with customers.

2. Sales Order Processing

- Receive and review customer Purchase Orders
- Print and process customer POs as per the companys order-processing procedure.
- Create and enter Sales Orders in the ERP system accurately.
- Coordinate internally for order verification and approval where required.
- Send Order Acknowledgements to customers once the Sales Order has been booked and approved.
- Maintain proper records of customer POs, Sales Orders, and related documentation.

3. Quotation Support

- Prepare and send quotation emails to customers based on prices given by CSD team.
- Follow up with customers on quotations sent.
- Coordinate with the relevant internal team when clarification or revision of a quotation is required.

4. Supplier & Artwork Coordination

- Send approved plate and die files to fixed suppliers via email.




- Ensure that the correct files and instructions are sent to the appropriate supplier.
- Follow up internally or with suppliers where required.

5. Coordination & Follow-Up

- Follow up with relevant departments on pending customer queries and requirements.
- Escalate important or delayed customer issues to the appropriate person.
- Maintain trackers and records for pending communications, quotations, orders, sample requests, and follow-ups.
- Support the sales and customer support process through accurate documentation and timely coordination.

6. General Responsibilities

- Ensure accuracy in all ERP entries, emails, quotations, and customer documentation.
- Maintain organized electronic and physical records where required.
- Follow company procedures and systems for order processing and customer communication.
- Perform other customer support, sales coordination, and back-office activities assigned by management.

Preferred candidate profile

- Female candidate preferred (full team is women only)
- Good written and verbal communication skills (English typing and reading)
- Strong ability to understand and interpret customer emails and requests.
- Comfortable with email, MS Excel, Word, and ERP software.
- High attention to detail, particularly while entering Sales Orders and customer information.
- Strong follow-up and coordination skills.
- Ability to prioritize multiple customer requests and pending tasks.
- Professional and customer-oriented approach.
- Experience in back-office sales support, customer service, order processing, or ERP operations will be preferred.

Perks and advantages

Transport service, PF, ESI, Bonus.

📌 Customer Support Executive (Vadodara)
🏢 Accutech Packaging
📍 Vadodara